Remember the “Little People”- They’re Big!
Tuesday, July 22nd, 2008
When you own a nightly rental cabin in the Smokies, you have a lot of people, in effect, working for you. There are the reservationists who spend most of their time on the phone booking your cabin. There are the receptionists at the front desk who greet the guests and take care of their check in and check out and are likely the ones who will help the guests if there is a problem. And of course there are the housekeeping and maintenance people who do a lot of dirty work so that your cabin isn’t.
The quality of the job they do is critical to your success and they are very often unrecognized and unappreciated. So, I recommend recognizing them! Once in a while when you are staying at your cabin order pizzas delivered to the management office. When you are leaving, leave a decent tip for the house keepers and be sure to leave a note letting them know, as owners, how much you appreciate their efforts.
It’s not that you are bribing them to do their jobs, they are paid for that. It’s really a matter of human nature. Everyone likes to be appreciated. When a reservationist is helping someone select a cabin and she finds two that fit their request, without really thinking about, she/he is likely to suggest the cabin owned by the really nice people who sent in lunch rather than the cabin owned by the snarly jerk who hassles them every time he talks to them. The housekeeper who is jammed for time on a Friday in July will take the few extra minutes to be sure your cabin is just right.
Once you have your cabin in top condition and it goes on line, your cabin investment is relatively passive. It’s the management company’s job from there. A little consideration can help make your cabin ownership as worry free and profitable as possible.

